Shipping & Delivery
At Rovina Jewellery, we are dedicated to ensuring a seamless and delightful shopping experience for our valued customers. To achieve this, we offer a range of shipping methods tailored to suit your preferences and location.
Shipping Methods: For orders shipped within USA and Australia, we provide standard shipping options. Standard shipping typically takes 5-8 business days to deliver. For our international customers, we offer international shipping services that vary in delivery times depending on the destination. Please reach out to us for more information at info@rovinajewellery.com
Shipping Costs: To keep things transparent, we clearly state any applicable shipping fees associated with different shipping methods or destinations. Occasionally, now we are offering free shipping for orders above a certain value or as part of promotional offers, allowing you to enjoy the added convenience without additional charges.
Processing Time: At Rovina Jewellery, our dedicated team takes special care in crafting and packaging your order to ensure it reaches you in perfect condition. Our processing time typically takes 1-3 business days before your order is handed over to the shipping carrier.
Tracking Information: We understand the importance of staying informed about your order’s progress. For orders with available tracking, we provide tracking information so you can monitor your shipment’s journey from our studio to your doorstep.
Delivery Address: To ensure successful delivery, we kindly request our customers to provide accurate and complete delivery addresses during checkout. This ensures your cherished pieces find their way to you without any hiccups.
Shipping Restrictions: While we strive to serve customers worldwide, certain shipping restrictions and limitations may apply. We kindly request our customers to review our shipping destinations to ensure smooth and efficient delivery.
Delayed or Lost Shipments: In rare cases of delayed or lost shipments, we have dedicated procedures to handle such situations efficiently. Should you encounter any issues with your shipment, please do not hesitate to reach out to our customer support, who will be more than happy to assist and initiate investigations with the shipping carrier if necessary.
Signature Requirements: For added security and peace of mind, valuable items may require a signature upon delivery to ensure their safe receipt. This measure helps protect your precious jewelry throughout the shipping process.
International Customs and Duties: For our international customers, please be aware that customs duties or taxes may apply to your orders as per your country’s import regulations. We encourage you to familiarize yourself with these regulations to avoid any surprises upon delivery.
Split Shipments: In the case of orders containing multiple items that are shipped separately, we follow a split shipment policy to ensure you receive your items as soon as they become available. Rest assured, you will be informed of any such arrangement during the order process.
Shipping Carrier: At Rovina Jewellery, we partner with reliable shipping carriers to deliver your orders promptly and securely.
Shipping Disruptions: While we strive to maintain timely deliveries, unexpected events or disruptions such as natural disasters or strikes may impact shipping and delivery times. In such instances, we will keep you informed and provide updates on any delays.
Communication: Your satisfaction is our top priority, and we encourage you to reach out to our dedicated customer support team should you have any questions or concerns about the shipping and delivery of your orders. We are here to assist and ensure your experience with Rovina Jewellery is nothing short of exceptional.
Thank you for choosing Rovina Jewellery, where every piece is a testament to passion, elegance, and dedication to creating treasured memories. We look forward to bringing a sparkle to your life with our exquisite designs.
