Refund and Returns Policy

Effective Date: 26th January 2021

Thank you for shopping at Rovina Jewellery. We strive to provide you with the best products and services. However, we understand that there may be situations where you need to return an item or seek a refund. This Return and Refund Policy outlines our procedures for returns, refunds, and replacements.

1. Returns:

1.1. Eligibility:

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• The return request must be made within 30 days from the date of delivery.

1.2. Damaged or Not as Advertised:

• If the product you received is damaged during transit or not in the condition as advertised on our website, please contact our customer support team at info@rovinajewellery.com to initiate a return process.
• Provide clear details and supporting evidence (such as photos) of the damage or discrepancies to help expedite the process.

1.3. Return Authorization:

• Upon approval of your return request, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and the shipping address for the return.
• Please ensure to include the RMA number on the outside of the return package.

1.4. Return Shipping:

• Customers are responsible for the shipping costs associated with returns unless the return is due to our error (e.g., damaged or incorrect item).
• We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refunds:

2.1. Damaged or Not as Advertised:

• Once we receive the returned item and verify its condition, we will process a full refund, including the original shipping charges (if applicable), to the original payment method used for the purchase.
• Refunds are typically processed within 5 days after receiving the return. If at all you do not hear from us kindly notify our customer support team at info@rovinajewellery.com and they will assist you accordingly.

3. Replacements:

3.1. Customer Dissatisfaction:

• If you are not fully satisfied with the order you received, you may request a replacement for the same item or an alternative product.
• Please contact our customer support team to initiate the replacement process.

3.2. Replacing Damaged Items:

• In case the product you received is damaged, we will gladly replace it with a new one upon receipt and verification of the damaged item.

4. Non-Returnable Items:

The following items are non-returnable:

• Earrings (due to hygiene reasons).
• Personalized or custom-made items.

5. Order Cancellation:

5.1. Cancellation Before Shipment:

• If you wish to cancel your order before it has been shipped, please contact us immediately at info@rovinajewellery.com
• Orders can only be cancelled within 6 hours after the order has been received. 

5.2. Cancellation After Shipment:

• If you wish to cancel your order after it has been shipped, please refer to our standard return process mentioned above.

Please note that this policy may be subject to change without prior notice. We encourage you to review our policies periodically for any updates.

If you have any questions or need assistance regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team.

Thank you for choosing Rovina Jewellery. Your satisfaction is our priority!